Privacy Policy

Introduction

Welcome to TravelGully ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website travelgully.com or use our travel booking services.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

We collect information that you provide directly to us, information collected automatically, and information from third parties.

1. Personal Information You Provide

When you make a booking, inquiry, or create an account, we may collect:

• Identity Information: Full name, date of birth, gender, nationality, passport details
• Contact Information: Email address, phone number, postal address
• Travel Information: Travel dates, destination preferences, special requirements
• Payment Information: Credit/debit card details, billing address, UPI ID
• Travel Documents: Passport copies, visa documents, photographs
• Communication: Messages, feedback, and correspondence with us

2. Information Collected Automatically

When you visit our website, we automatically collect:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent, click patterns
• Location Data: General geographic location based on IP
• Cookies: Session and persistent cookies for website functionality

3. Information from Third Parties

• Airlines, hotels, and other travel service providers
• Payment processors and financial institutions
• Social media platforms (if you connect your account)
• Marketing partners and advertising networks

How We Use Your Information

We use the information we collect for various purposes:

Primary Purposes

• Process Bookings: To complete your travel reservations including flights, hotels, tours, and visa applications
• Communication: To send booking confirmations, itineraries, travel updates, and respond to inquiries
• Customer Support: To provide assistance before, during, and after your travel
• Payment Processing: To process payments and issue refunds when applicable

Secondary Purposes

• Marketing: To send promotional offers, newsletters, and travel deals (with your consent)
• Personalization: To customize your experience and provide relevant recommendations
• Analytics: To understand how our website is used and improve our services
• Legal Compliance: To comply with legal obligations and protect our rights

Information Sharing & Disclosure

We do not sell your personal information. We may share your information with:

Travel Service Providers

To complete your bookings, we share necessary information with:

• Airlines and transportation companies
• Hotels and accommodation providers
• Tour operators and activity providers
• Visa processing agencies and embassies
• Travel insurance companies

Service Partners

• Payment processors (Razorpay, PayU, etc.)
• Email service providers
• Customer support platforms
• Analytics providers (Google Analytics)

Legal Requirements

We may disclose information when required by:

• Court orders or legal processes
• Government authorities for immigration/security purposes
• To protect our rights, property, or safety

Data Security

We implement industry-standard security measures to protect your information:

• SSL Encryption: All data transmitted through our website is encrypted using 256-bit SSL
• Secure Payment: Payment information is processed through PCI-DSS compliant payment gateways
• Access Controls: Limited access to personal data on a need-to-know basis
• Regular Audits: Periodic security assessments and vulnerability testing
• Data Backup: Regular encrypted backups to prevent data loss
• Employee Training: Staff trained on data protection and privacy practices

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

Types of Cookies We Use

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality. To opt-out of Google Analytics, you can install the Google Analytics Opt-out Browser Add-on.

Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing of your data for marketing purposes
• Withdraw Consent: Withdraw consent for processing at any time
• Complaint: Lodge a complaint with relevant data protection authorities

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within 30 days.

Third-Party Links & Services

Our website may contain links to third-party websites, including:

• Airline and hotel booking platforms
• Social media platforms (Facebook, Instagram, etc.)
• Payment gateway websites
• Government visa application portals

We are not responsible for the privacy practices of these third-party sites. We encourage you to read their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children without parental consent.

If a parent or guardian becomes aware that their child has provided us with personal information without consent, please contact us immediately. We will take steps to remove such information from our records.

For travel bookings involving minors, we collect information as provided by parents/guardians for the purpose of completing the booking.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors.

When we make significant changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post a notice on our website homepage
• Send an email notification to registered users (for material changes)

We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For general inquiries, you can also reach us at Ekta@travelgully.com