Terms & Conditions

Welcome to TravelGully. These Terms and Conditions ("Terms") govern your use of our website, services, and any bookings made through us. By accessing our website or making a booking, you agree to be bound by these Terms.

TravelGully is a travel services company that provides holiday packages, visa assistance, flight bookings, hotel reservations, and related travel services. Our services are subject to availability and confirmation.

• "Company/We/Us" refers to TravelGully and its authorized representatives.
• "Customer/You" refers to the person making the booking and all travelers included in the booking.
• "Services" includes all travel-related services offered by TravelGully.
• "Package" refers to any combination of travel services offered as a single product.

All bookings are subject to availability and acceptance by TravelGully. A booking is confirmed only after we issue a confirmation voucher and receive the required payment.

• Age Requirement: You must be at least 18 years old to make a booking. Minors must be accompanied by an adult.
• Accurate Information: You are responsible for providing accurate personal details including names (as per passport), dates of birth, and contact information.
• Special Requests: Special requests (dietary requirements, room preferences, etc.) will be communicated to service providers but cannot be guaranteed.
• Group Bookings: The lead passenger is responsible for all payments and communication on behalf of the group.
• Confirmation: You will receive a booking confirmation via email within 24-48 hours of payment.

Payment terms vary depending on the type of service and booking date. Please review the specific payment schedule provided at the time of booking.

• Payment Methods: We accept credit/debit cards, net banking, UPI, and bank transfers.
• EMI Options: EMI is available on select credit cards for bookings above ₹30,000.
• Currency: All prices are in Indian Rupees (INR) unless otherwise specified.
• Transaction Fees: Any bank charges or transaction fees are borne by the customer.

Cancellation charges depend on the time of cancellation before the departure date. The following standard charges apply:

• Cancellation Request: All cancellation requests must be made in writing via email to Ekta@travelgully.com.
• Refund Timeline: Approved refunds will be processed within 15-30 working days.
• Non-Refundable Items: Visa fees, travel insurance, and some airline tickets are non-refundable.
• Peak Season: Stricter cancellation policies may apply during peak travel seasons and holidays.
• No-Show: No refund will be provided for no-shows or unused services.

It is the sole responsibility of the traveler to ensure they have all necessary travel documents including valid passport, visas, health certificates, and any other required documentation.

• Passport Validity: Your passport must be valid for at least 6 months from the date of return travel.
• Visa Requirements: Check visa requirements for your destination and transit countries well in advance.
• Name Matching: The name on your booking must exactly match the name on your passport.
• Health Requirements: Some countries require vaccination certificates or health declarations.
• Travel Advisory: Check government travel advisories before traveling to any destination.

TravelGully provides visa assistance services to help you with documentation and application submission. However, the final decision on visa approval rests solely with the respective embassy/consulate.

• No Guarantee: We do not guarantee visa approval. A visa rejection does not entitle you to a refund of visa processing fees.
• Processing Time: Visa processing times are estimated and may vary based on embassy workload.
• Document Accuracy: You are responsible for providing accurate and genuine documents.
• Embassy Fees: Embassy/consulate fees are non-refundable regardless of visa outcome.
• Interview Preparation: Interview coaching is provided for countries that require visa interviews.

We strongly recommend that all travelers purchase comprehensive travel insurance to cover medical emergencies, trip cancellations, baggage loss, and other unforeseen circumstances.

• Coverage: Ensure your insurance covers medical evacuation, hospitalization, and repatriation.
• Pre-existing Conditions: Declare any pre-existing medical conditions when purchasing insurance.
• Adventure Activities: Standard policies may not cover adventure sports; purchase additional coverage if needed.
• Claims: Insurance claims must be filed directly with the insurance provider.

TravelGully acts as an intermediary between travelers and third-party service providers (airlines, hotels, tour operators, etc.). Our liability is limited to the services directly provided by us.

• Third-Party Services: We are not liable for acts, omissions, or defaults of airlines, hotels, or other service providers.
• Personal Belongings: We are not responsible for loss, theft, or damage to personal belongings during travel.
• Delays & Cancellations: We are not liable for flight delays, cancellations, or schedule changes made by airlines.
• Health & Safety: Travelers are responsible for their own health and safety during the trip.
• Maximum Liability: Our maximum liability shall not exceed the total amount paid for the affected service.

TravelGully shall not be liable for any failure or delay in performing obligations due to circumstances beyond our reasonable control (Force Majeure events).

Force Majeure events include but are not limited to:

• Natural disasters (earthquakes, floods, hurricanes, volcanic eruptions)
• War, terrorism, civil unrest, or political instability
• Epidemics, pandemics, or health emergencies
• Government actions, travel bans, or border closures
• Strikes, labor disputes, or transportation disruptions
• Technical failures or system outages beyond our control

Your privacy is important to us. We collect and process personal data in accordance with our Privacy Policy and applicable data protection laws.

• Data Collection: We collect only necessary information required to process your booking and provide services.
• Data Sharing: Your information may be shared with airlines, hotels, and other service providers to fulfill your booking.
• Data Security: We implement appropriate security measures to protect your personal information.
• Marketing: With your consent, we may send promotional offers and travel updates.
• Your Rights: You can request access, correction, or deletion of your personal data.

For complete information about how we handle your data, please read our Privacy Policy.

TravelGully reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website.

• Notification: Significant changes will be communicated via email to registered users.
• Continued Use: Continued use of our services after changes constitutes acceptance of new terms.
• Review: We encourage you to review these Terms periodically.

If you have any questions about these Terms and Conditions, please contact us:

• Company: TravelGully
• Address: M-80, Greater Kailash-1, South Delhi, Delhi, 110048 📍
• Phone: +91 98118 02438 / +91 98107 16061
• Email: Ekta@travelgully.com
• WhatsApp: +91 98118 02438