Financial Policy
Refund & Cancellation Policy
Transparent and fair refund policy. We understand plans change - here's everything you need to know about cancellations and refunds.
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Transparent and fair refund policy. We understand plans change - here's everything you need to know about cancellations and refunds.
Refund processing time after approval
Maximum refund for early cancellations
Available to assist with refund queries
Safe & transparent refund handling
At TravelGully, we understand that travel plans can change unexpectedly. Our refund policy is designed to be fair, transparent, and customer-friendly while also covering operational costs incurred during booking.
This policy applies to all bookings made through TravelGully, including tour packages, flight bookings, hotel reservations, and visa services. Please read this policy carefully before making a booking.
✅ Our Commitment: We process all eligible refunds within 15-30 working days. Our goal is to make the refund process as smooth as possible for you.
Cancellation charges are calculated based on the number of days remaining before your scheduled departure date. Earlier cancellations attract lower charges.
| Days Before Departure | Cancellation Charge | Refund Amount |
|---|---|---|
| 60+ days | 10% of total cost | 90% Refund ✓ |
| 45-59 days | 25% of total cost | 75% Refund ✓ |
| 30-44 days | 50% of total cost | 50% Refund |
| 15-29 days | 75% of total cost | 25% Refund |
| Less than 15 days | 100% of total cost | No Refund ✗ |
| No Show | 100% of total cost | No Refund ✗ |
⚠️ Important: Peak season bookings (December-January, Summer holidays, Long weekends) may have stricter cancellation policies with higher charges. Please check specific terms during booking.
💡 Tip: We strongly recommend purchasing travel insurance to protect your investment against unforeseen cancellations.
Once your cancellation is approved, here's how the refund process works:
Send an email to Ekta@travelgully.com with your booking ID, reason for cancellation, and preferred refund method.
Our team reviews your request, calculates applicable charges, and sends you a confirmation with the refund amount.
Once you confirm the refund amount, we initiate the refund to your original payment method.
Refund is credited to your account. Timeline may vary based on your bank/payment provider.
📱 Track Your Refund: You can check your refund status anytime by contacting us via WhatsApp at +91 98118 02438 with your booking ID.
Tour packages include multiple components (flights, hotels, activities). Refund policies may vary for each component:
Partial Cancellation: If you wish to cancel specific components of your package (e.g., activities only), please contact us to discuss options. Partial refunds may be available.
Flight refunds are subject to airline policies, which vary significantly between carriers and fare types:
| Fare Type | Refund Policy | Processing Time |
|---|---|---|
| Fully Refundable | Full refund minus small admin fee | 7-14 days |
| Partially Refundable | Refund minus airline cancellation fee | 15-30 days |
| Non-Refundable | No cash refund (credit may apply) | N/A |
| Promotional Fares | Non-refundable | N/A |
Flight Cancellation by Airline: If your flight is cancelled by the airline, you're entitled to a full refund or rebooking at no extra cost.
Hotel refund policies are determined by individual properties. Here are the common types:
Check Before Booking: Always review the cancellation policy shown during booking. This policy will apply to your reservation.
Visa services involve third-party fees and government charges. Please understand the following:
| Component | Refundable? | Notes |
|---|---|---|
| Embassy/Consulate Fees | Non-Refundable | Government fees are never refunded |
| VFS/Application Center Fees | Non-Refundable | Third-party service charges |
| TravelGully Service Fee | Partially Refundable | 50% refund if cancelled before document submission |
| Courier/Delivery Charges | Non-Refundable | Once dispatched, no refund |
⚠️ Please Note: Visa approval is solely at the discretion of the embassy/consulate. TravelGully only provides documentation assistance and cannot guarantee visa approval.
The following items/services are strictly non-refundable under any circumstances:
We understand that emergencies happen. Here's how we handle special situations:
In case of medical emergencies (hospitalization, serious illness), we may offer:
*Valid medical certificates/hospital documents required
For events beyond our control (natural disasters, pandemics, political unrest, war):
If we cancel your booking due to our operational reasons:
🤝 We're Here to Help: Contact us immediately in case of any emergency. We'll work with you to find the best possible solution.
Follow these steps to request a refund:
Keep your booking confirmation, booking ID, payment receipts, and any relevant documents ready.
Email us at Ekta@travelgully.com with subject line "Refund Request - [Booking ID]"
Full name, booking ID, reason for cancellation, preferred refund method (original payment method/bank transfer).
We'll respond within 24-48 hours with the refund amount breakdown and next steps.
📧 Email Template:
Subject: Refund Request - [Your Booking ID]
Dear TravelGully Team,
I would like to request a cancellation and refund for my booking.
Booking ID: [Your Booking ID]
Name: [Your Full Name]
Travel Date: [Original Travel Date]
Reason: [Brief reason for cancellation]
Please process my refund to [original payment method/bank account].
Thank you.
Our dedicated support team is available to assist you with all refund-related queries:
TravelGully
M-80, Greater Kailash-1
South Delhi, Delhi - 110048
India
⏰ Support Hours: Our refund support team is available Monday to Saturday, 10:00 AM to 7:00 PM IST. For urgent matters, WhatsApp is monitored 24/7.
Quick answers to common refund queries
Once approved, refunds are processed within 15-30 working days. The actual credit to your account depends on your bank/payment provider and may take additional time.
Unfortunately, embassy fees and processing charges are non-refundable even if your visa is rejected. However, our service fee may be partially refundable depending on the circumstances.
Date changes are often possible with a modification fee instead of full cancellation. Contact us as early as possible to explore options - the earlier you contact us, the more flexibility we have.
Name transfers may be possible for certain bookings with a nominal fee. However, flight tickets typically cannot be transferred due to airline policies. Contact us to discuss your specific booking.
If you wish to cancel part of your booking (e.g., one person from a group or specific activities), partial refunds may be available. Charges will be calculated based on the specific components being cancelled.
Yes, we strongly recommend purchasing travel insurance at the time of booking. It protects you against trip cancellations, medical emergencies, and other unforeseen circumstances. Ask our team for options.
Our support team is ready to help you with any refund-related queries. Don't hesitate to reach out!